Shipping + Returns

We ship all orders Monday - Thursday using USPS or UPS within 3 - 5 business days of receiving your order and often within 1 day of the order unless it is the holiday season. All orders will receive automatic package tracking. We cannot be responsible for missing packages when your address information has been incorrectly provided or for packages damaged in transport (including those affected by temperature).

 

Local to us?  During checkout, choose LOCAL PICKUP at Taylor Made Organics for FREE pickup and we will email you when your order is ready to arrange a pickup time. 

In a rush to get your order?  Please choose express shipping at checkout.

RETURN POLICY

14-Day Returns: You’ve got 14 days from the moment your goodies arrive to decide if they’re a perfect match for your routine.
Condition Check: Just make sure the items are unopened, unused, and in their original packaging. 
Missed the Window? If the 14-day period has slipped by, we can't process a return. But we’re still here to help you find something you’ll love.

Non-returnable items: Cherb, makeup, samples and Gift Cards

To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, damaged, used, or missing parts for any reason will not be eligible for a credit.

Please send your return to:
Taylor Made Organics
c/o return
13643 South East Side Hwy
Port Republic, VA 24471

Since our products are made in small batches there may be slight variations, but we try to avoid this. However, should there be any issue with your order please reach out to us. 

Incorrect order received?  Yep, we are a small business and human. Please contact us immediately upon receipt by sending us a picture of your order to allow us to rectify the error. 

Additions or corrections to your order? Please reach out to us as soon as possible after placing your order and we will do our best to make any changes if your order has not yet been processed. 

REFUND CREDIT (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.

If you are approved, then your credit will be processed (minus shipping charges), and store credit will automatically be applied to your account. An email will follow with the credit amount and a code to use towards your next order.

FIRST TIME ORDER POLICY

First-time order discount is available when you sign-up for our newsletter. Once you enter your email address, the code will appear. Exclusions apply (sale or discount items, cherb, and cherb cream). Free Shipping is valid after the discount is applied. 

SALE POLICY

Cannot be applied to past or recent orders. Exclusions apply (sale or discount items, cherb, and cherb cream). Free Shipping is valid after the discount is applied. Sale ends on the specified date at 11:59 pm EST.