Store credit & Exchanges

At Taylor Made Organics, we stand behind every handcrafted product we make. If something doesn’t work for you, eligible items may be returned for a store credit or exchanged within 7 days of delivery.*

To start your return for eligible items, simply log in to your account and click on the item(s) you want to return.

See the FAQs below for details on return fees, processing timelines, prepaid labels, and steps to take if your order arrives damaged or incorrect.

Frequently asked questions

What is Taylor Made Organics return policy?

We want you to love every clean-beauty product you order. If something isn’t the right fit, you have 7 days from the date your order arrivesto request a return.

Why is Taylor Made Organics charging a return fee?

We work hard to keep our clean, American-made products as affordable as possible. Our small return handling fee helps offset rising shipping costs, allowing us to continue offering free-shipping promotions, toxin-free ingredients, and handcrafted formulas without raising prices for everyone.

What items are non-returnable?

The following items are final sale and cannot be returned:

  • Sale items
  • Cherb
  • Makeup* 
  • Makeup brushes
  • Samples 
  • Lotion
  • Gift sets
  • Gift cards
  • Wholesale Orders

*Makeup items are non-returnable for hygienic and safety reasons.

How do I return an item I bought on TaylorMadeOrganics.com?

To begin a return, simply log into your Taylor Made Organics account here and select the order you wish to return. You’ll need your order number and the email address used at checkout.

Once your return is approved, pack all eligible items together in one box, attach the prepaid shipping label provided, and drop it off at USPS.

Return requests must be submitted within 7 days of delivery to be eligible

Can I use my own return shipping method?

No. For accurate tracking and fast processing, please use the prepaid return label provided in your account. Returns shipped with your own label or a different carrier may not be received correctly and, as a result, may not be eligible for a refund.

When will I get my refund?

After your return arrives at our warehouse, we’ll inspect the items to ensure they meet our return requirements. Once approved, your store credit (minus the $7 fee) will be issued within 1–2 business days.

Can I return items I bought from another store or online?

No. Returns must be handled through the place of purchase. If you purchased Taylor Made Organics in-store or online from a retailer or boutique, please reach out to them for assistance with their return process.

What if my item arrived damaged or I received the wrong item?

We’re truly sorry your order arrived this way. If you added shipping insurance at checkout, you’re protected—please log in to the return portal, and we’ll handle everything from there.

If you didn’t purchase shipping insurance, you’ll need to file a claim with the carrier, as we’re unable to replace uninsured packages.

If we sent the wrong item—our sincere apologies! Please log in to the return portal with a photo of what you received, and we’ll make it right for you.

What if my return label expired or I need a new one?

Return labels remain active for 28 days. If yours has expired or you’re having trouble with it, just reach out to us at order@TaylorMadeOrganics.com with your order number — we’ll be happy to send a fresh label.

Can I return an international order?

We’re not able to process returns for orders shipped outside the U.S. or Puerto Rico. If your international package was damaged or you received the wrong item, reach out to us at order@TaylorMadeOrganics.com—we’re here to help.

Tariff Fees?

We do not cover tariff or customs fees. Customers are responsible for paying any tariff charges associated with receiving their order.

What happens if I return an item purchased with an e-gift card?

If you used an e-gift card to make your purchase, your refund will be issued as a new e-gift card for the amount of the returned item.

Note about small batch variations.

Our products are handcrafted in small batches, which may result in subtle variations from time to time. This is normal, but if you ever experience an issue, please reach out—we’re always happy to help.

Can I return a wholesale order?

No. All wholesale orders are final sale. We’re unable to accept returns or exchanges on wholesale purchases.