Shipping Policy & Protection
Shipping & Return Reserve Package Protection
We carefully pack every Taylor Made Organics order and want you to know what to expect from checkout to delivery.
Processing and tracking your order
After you place an order, you’ll receive an email confirmation. Once your package ships, we’ll send a second email with tracking information. You can also follow your delivery in the Shop app.
Orders typically leave our Virginia facility within 1-3 business days. Processing may take longer during sales, product launches, holidays, or other busy periods. Processing time is separate from the carrier’s delivery time.
For your protection, we review orders for potential fraud. If we’re unable to fulfill an order after review, we’ll cancel it and release or refund the payment to the original payment method.
Shipping rates and destinations
U.S. orders ship free on eligible orders of $149 or more. Available shipping methods and charges are shown at checkout.
For orders shipped outside the United States, available destinations and shipping rates are shown at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees.
Changes and cancellations
We begin processing orders quickly, so we can’t guarantee changes or cancellations after an order is placed. If you notice a mistake, email support@TaylorMadeOrganics.com as soon as possible with your order number.
If something arrives damaged or incorrect
We’re sorry when an order doesn’t arrive as expected. If you received the wrong item, please email support@TaylorMadeOrganics.com with your order number and a photo of what you received so we can make it right.
If an item was damaged during shipping and you added Return Reserve Package Protection at checkout, please file a claim with Navidium. Keep the item and its packaging, and take clear photos of the damage. If you believe an item has a product defect rather than shipping damage, contact our team directly.
Return Reserve Package Protection
Return Reserve Package Protection is available at checkout for customers who want coverage for eligible packages that are lost, stolen, or damaged during shipping. Route reviews and resolves covered claims according to its policies.
File a claim by logging into your account and clicking on "Shipping and Returns". There you can file a claim.
When should I file a claim?
- Package lost in transit: For a U.S. shipment with no tracking update, Navidium’s filing window is generally 7 to 30 days after the last tracking update. For an international shipment, it is 20 to 30 days after the last update.
- Marked delivered but missing: Check around your property and with anyone who may have accepted the package. Navidium accepts these claims 5 to 30 days after the carrier marks the package delivered.
- Arrived damaged: Take photos of the item and packaging, and file your claim within 30 days of delivery.
Navidium does not cover every shipping issue. Examples include delays, an incorrect or undeliverable address, product defects, and ordinary returns. Read our full Package Protection policy for coverage details and exceptions.
If you did not add Package Protection
If a package is lost or damaged in transit without Return Reserve Package Protection, you may need to file a claim with the shipping carrier. Please contact us if we packed the wrong item or if you need information about your shipment; we’ll help with the details we have available.